Appointments
Book, move, or cancel portrait-day appointments on behalf of families.
Updated 2026-07-17 · For: Advisor
The Appointments page at /advisor/appointments shows every sign-up for your assigned schools. Pick a school and sign-up from the pickers, then use the per-day grid to make changes on behalf of a family. You'll only see write controls where your school has the Appointments advisor feature turned on — if the buttons are greyed out, ask your Continental Studios contact to enable it.
What you can do
- Book — add a family to an open slot. If the slot is full and waitlist is on, the button reads + Waitlist. The family gets the same confirmation (or waitlist) email as a self-serve booking.
- Move — reassign a booking to a different day or time on the same sign-up. Moves into a full slot are blocked, and moves past the sign-up's lock window are blocked for advisors (studio staff can still move).
- Cancel — cancel the booking. Any waitlisted family in that slot is automatically promoted.
Advisors see the real family names on the appointments page even when the sign-up's public page hides them — you need them to do your job.
Team-visible activity log
Every booking, move, cancel, and auto-waitlist promotion appears in the Recent activity panel at the bottom of the page. It's visible to all advisors on the school plus studio staff, so nothing happens invisibly on a multi-advisor engagement.